Frequently Asked Questions
Q: What's showing at Big Sky 2 or 3 weeks from now?
A: Because of the number of new movies coming out and the high demand for the big hits, the Big Sky management doesn't find out for sure what will be available until the Monday or Tuesday before the weekend when the movies change. We DO get the top releases on their earliest release dates, so you will be able to see the box office hits at Big Sky the same day that they're in the big indoor theaters. As soon as we know what movies will be available, they will be listed on the website.
A: Because of the number of new movies coming out and the high demand for the big hits, the Big Sky management doesn't find out for sure what will be available until the Monday or Tuesday before the weekend when the movies change. We DO get the top releases on their earliest release dates, so you will be able to see the box office hits at Big Sky the same day that they're in the big indoor theaters. As soon as we know what movies will be available, they will be listed on the website.
Q: Why can't I watch the first movie on one side, then switch to the second movie on the other side?
A: The movies on each side are packages provided by specific companies. Throughout the season the various companies send representatives to the theater anonymously to count how many people watch which side so they know they're getting their full commission for their movies. If someone switches from one side to another, BOTH movie companies can demand an admission fee from Big Sky for that person. Since the commissions paid to movie companies when one of the big hits is showing can be over 50% of the ticket price, people switching sides can cost the theater more than the price paid for admission.
If you go into a store and see two Buy One Get One Free offers from different companies, very seldom will you be able to select one of each item and get the discount.
If you wish to switch screens after the first feature is over, you must either pay a second admission fee (remember, you've already seen one first run feature for less than at the indoor theaters) or leave.
This policy complies with the contract agreements that Big Sky management have with the movie companies and need to be enforced to continue to bring you multiple top hits at our low prices.
A: The movies on each side are packages provided by specific companies. Throughout the season the various companies send representatives to the theater anonymously to count how many people watch which side so they know they're getting their full commission for their movies. If someone switches from one side to another, BOTH movie companies can demand an admission fee from Big Sky for that person. Since the commissions paid to movie companies when one of the big hits is showing can be over 50% of the ticket price, people switching sides can cost the theater more than the price paid for admission.
If you go into a store and see two Buy One Get One Free offers from different companies, very seldom will you be able to select one of each item and get the discount.
If you wish to switch screens after the first feature is over, you must either pay a second admission fee (remember, you've already seen one first run feature for less than at the indoor theaters) or leave.
This policy complies with the contract agreements that Big Sky management have with the movie companies and need to be enforced to continue to bring you multiple top hits at our low prices.
Q: What time do the movies start?
A: The movies begin at dusk. The actual time varies depending on the time of year, but it is usually between 8:30 p.m. and 9:15 p.m.
A: The movies begin at dusk. The actual time varies depending on the time of year, but it is usually between 8:30 p.m. and 9:15 p.m.
Q: In what order are the movies shown?
A: The movies are shown in the order they are listed on the Big Sky website and posters distributed throughout the Wisconsin Dells area businesses.
A: The movies are shown in the order they are listed on the Big Sky website and posters distributed throughout the Wisconsin Dells area businesses.
Q: What if the weather is bad? Will we get refunds?
A: Most of the time rain only lasts from 5 to 15 minutes, which is a very small part of a 90 to 150 minute movie, so the movie isn't stopped. If the weather is REAL bad, the management may choose to end the show and either provide refunds or passes to another night. Refunds or passes are not provided during the second feature because visitors have already seen one movie at a price less than indoor theaters charge for the same movie.
A: Most of the time rain only lasts from 5 to 15 minutes, which is a very small part of a 90 to 150 minute movie, so the movie isn't stopped. If the weather is REAL bad, the management may choose to end the show and either provide refunds or passes to another night. Refunds or passes are not provided during the second feature because visitors have already seen one movie at a price less than indoor theaters charge for the same movie.
Q: Do you take credit/debit cards?
A: No, Big Sky is not equipped to process credit cards. Credit card processing companies charge fees for their processing services, and that would mean raising prices for everything. Our prices are lower than the indoor theaters for the same movies and food, and we want to keep the costs to our customers down to make their visit to Big Sky even better.
A: No, Big Sky is not equipped to process credit cards. Credit card processing companies charge fees for their processing services, and that would mean raising prices for everything. Our prices are lower than the indoor theaters for the same movies and food, and we want to keep the costs to our customers down to make their visit to Big Sky even better.
Q: Do you take checks?
A: No, Big Sky does not accept checks. There have been problems in the past with collecting for bad checks, and collection costs for the amounts involved have been prohibitive.
A: No, Big Sky does not accept checks. There have been problems in the past with collecting for bad checks, and collection costs for the amounts involved have been prohibitive.
Q: Do you have gift certificates available?
A: No, we don't offer gift certificates. However, you may purchase packs of 10 tickets to Big Sky in advance for $55, a discount of $15 over the normal single ticket price. These are available at the theater box office where tickets are sold and they are good from one year to the next.
A: No, we don't offer gift certificates. However, you may purchase packs of 10 tickets to Big Sky in advance for $55, a discount of $15 over the normal single ticket price. These are available at the theater box office where tickets are sold and they are good from one year to the next.
Q: Can I bring my dog or cat along?
A: Yes, pets are welcome. You must keep all pets under control and clean up after them. There is no charge for a pet to come to a Big Sky movie.
A: Yes, pets are welcome. You must keep all pets under control and clean up after them. There is no charge for a pet to come to a Big Sky movie.
Q: When is Big Sky open?
A: Big Sky usually opens the first Friday in May and is open Fridays and Saturdays only through Memorial Day weekend. From Memorial Day weekend through Labor Day weekend Big Sky is open 7 days a week. After Labor Day weekend Big Sky is open Fridays and Saturdays through the end of September.
A: Big Sky usually opens the first Friday in May and is open Fridays and Saturdays only through Memorial Day weekend. From Memorial Day weekend through Labor Day weekend Big Sky is open 7 days a week. After Labor Day weekend Big Sky is open Fridays and Saturdays through the end of September.
